Refunds, unspun.

A travel eSIM is like a pre-paid phone card: once you've used the data or the validity window has elapsed, the product is consumed. We refund plans that never worked, and we refund unused plans inside a 7-day window. That's the gist — the rest of this page explains where each case falls.

• Never activated, within 7 days. If you bought a plan and haven't installed or activated the eSIM, you can request a full refund within 7 days of purchase.
• Provisioning failure. If our provider didn't deliver a working eSIM (no QR, invalid activation code, plan never loaded), you get a full refund regardless of when we discover the issue.
• Material unusability. If the carrier network was unavailable in the country for a significant portion of your validity window — verified against our provider's outage logs — we refund pro-rata.
• Duplicate charge. Technical double-charges are refunded in full, automatically, within 3 business days of detection.

• Plans that were installed and activated, after a working connection was established.
• Plans where the validity window has fully elapsed.
• Plans where the bundled data was consumed, regardless of how fast.
• Device incompatibility where the plan page clearly flagged a warning we don't support.
• Buyer's remorse outside the 7-day window (e.g. trip got canceled after day 8).

Once we approve a refund, Stripe returns the money to the original payment method. The time to land varies by bank:

• Cards: 5–10 business days.
• Apple Pay / Google Pay: Same as the underlying card.
• Bank transfers (where offered): 3–5 business days.

You'll get an email when we issue the refund, and a second email from Stripe when it hits.

We refund in the same currency you paid in, using the original charge amount — not the current exchange rate. If you were billed $10 USD and your bank converted at one rate, the refund returns $10 USD and your bank re-converts at today's rate. We can't smooth that delta; your bank can sometimes, on request.

Please ask us first. Almost every dispute can be fixed faster by email than by a bank chargeback. If you file a chargeback for something we could have resolved — an uninstalled plan, a pricing question, a delivery confusion — we may disable your account pending review, and you'll miss out on our automated refund path for future purchases.